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Our response to COVID-19

Following Government & NHS guidance to protect the health
of our users and volunteers and staff

Face-to-face services

All face to face services and activities have stopped until further notice. Our team is working from home, providing support & advice remotely – by phone, mail, online and social media.

Responding to you

Through this difficult time, we will continue to seek your views to ensure your concerns are heard so that we can respond to your particular needs during the COVID-19 pandemic.

Partnerships

We continue to partner with local agencies to ensure we understand and deliver support services that meet your needs - whilst shaping the delivery of our services beyond COVID-19.

Our offices are closed due to COVID-19 pandemic.
But we are here to help you.

Our staff & volunteers are working hard and also our
funding partners so we can support the community to ensure digitally excluded people are supported.

Job assistance

Have you lost your job and need government support or help to find another job?

Benefits & settlement

Do you need to apply for settled status? Need support to apply for benefits?

When can you call us?

Call us - Monday & Tuesday, 10am - 3pm

Moving forward

We are trying our best to secure funding to provide you services all days in the week

Our services during the Covid-19 crisis & how to reach us?

We can assist you remotely with - Support with new online Universal Credit application, Journal update guidance , Job Seekers Allowance, Employment Support Allowance, Council Tax Reduction (CTR) , Housing Benefit , Discretionary Housing Payment guidance

Have you lost your job during covid and need support with finding another job, or upskilling to move on - we can help you with jobs & training advice, CV assistance, interview prep and career advice

For those who are digitally and socially excluded, this is a worrying time as they cannot access critical online services like finding up-to-date and accurate information, accessing health advice and services, and buying essentials online. During this period we can provide you with - online skills and a range of free courses starting from basic digital to advanced.

If you don't have a digital device (eg. tablet or laptop) we can provide you with a device. Qualifying status - vulnerable adult (18+ yr old) - eg. low income, isolated, elderly, has underlying health condition & be prepared to take part in survey by our funding partner and engage with online training.

We can offer support with applying EU settlement scheme for European Londoners including low income families and individuals if you have no digital skills eg. using email, google, laptop etc

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50 Steps to a healthier Newham

The 50 Steps to a Healthier Newham strategy was developed in conjunction with a number of partners, and aims to tackle the health inequalities that exist within the borough.

The video (below) on the left with us in it. 👇

Health & Wellbeing Strategy 2020 - 23

The 50 Steps is a call to action to partners, the council and the wider community to work together to make Newham a healthier and happier place.

The full video (below) with Mala's (our project manager) interview. 👇