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Local Community Transition Initiative Project
Conversational English Class.
ICT Classes
Welfare benefits and guidance
Debt advice, Career Advice and guidance
Welfare benefit, advice service & debt advice
Service provides residents in the local community mainly East HamWard and surrounding area with advice and assistance, focusing especially on welfare rights, housing and utility.
The Service is busy and well used, providing a lifeline to many clients – particularly those who struggle in accessing rights through lack of knowledge and language barriers.
Advice is available for one day a week (This is funded by People Health Trust) through appointments, supplemented by telephone advice and home visits
We have seen an increase in the number of people booking appointments for debt advice and welfare advice at the start of November 2013. We started advertising this project locally during October and November 13.
The welfare advice and debt service aims to help our local residents particularly those affected by rent arrears, council tax arrears, utilities bill issues, bank credit card arrears, threat of losing their house because of issues with mortgage, bailiff, low income & debt / redundancy, benefit delay, cut or change, domestic violence / mental health, bereavement, difficulty interpreting energy bills, housing, bedroom tax, council tax issues, changes to welfare system.
The most commonly reported financial benefits arose from unclaimed benefit income and from help with managing debt.
Characteristics of Service
Individuals were advised about benefit entitlement.
Practical assistance with completing forms, reply to debt letters.
No longer had to cope alone with complex benefits system.
Expert advice, timed to suit individuals.
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