2. What Information We Collect and Why

2.1 When you use our contact form
When you submit an enquiry through our contact form, we collect your name, email address, and any information you include in your message.

We use this to: respond to your enquiry and direct it to the right member of our team.

Legal basis: Legitimate interests (Article 6(1)(f) UK GDPR) — it is in our and your interest to respond to enquiries sent to us.

How long we keep it: We retain contact form submissions for 12 months, then delete them unless they have led to an ongoing service relationship.

2.2 When you sign up to our newsletter or mailing list
When you subscribe to receive updates from Skills Enterprise, we collect your name and email address.

We use this to: send you news, updates, event information and service announcements relevant to our work in Newham and East London.

Legal basis: Consent (Article 6(1)(a) UK GDPR). We will only email you if you have actively signed up. You can unsubscribe at any time using the link in any email.

How long we keep it: Until you unsubscribe. We review our mailing list annually and remove inactive subscribers.

2.3 When you visit our website (analytics)
We use Google Analytics to understand how visitors use our website. Google Analytics collects information such as:

Your approximate location (country and city level — not your exact address)
Your IP address (anonymised)
The pages you visit and how long you spend on them
How you arrived at our website (e.g. from a search engine or a link)
The type of device and browser you are using
We use this to: understand which pages are most useful, how people navigate the site, and how we can improve it.

Legal basis: Consent (Article 6(1)(a) UK GDPR; PECR 2003). Google Analytics only loads after you have accepted analytics cookies via our cookie consent banner. If you decline, no analytics data is collected.

Third country transfer: Google Analytics data is processed by Google LLC, which is based in the United States. Google uses Standard Contractual Clauses (SCCs) as the transfer safeguard under the UK GDPR international data transfer framework. You can read Google's privacy policy at policies.google.com/privacy.

How long we keep it: Google Analytics data is retained for 14 months by default, after which it is automatically deleted.

2.4 When you apply for a job or volunteering role
If you apply for a position with Skills Enterprise through our website, we collect the information you provide in your application.

Please see: our Job Applicant Privacy Notice and Volunteer Privacy Notice for full details.

2.5 Information we do not collect
We do not:
Sell your personal data to any third party
Use your data for commercial marketing
Use automated decision-making or profiling
Collect sensitive personal data through the website (health, financial, or benefits information)

3. Cookies
Our website uses cookies. A cookie is a small text file placed on your device when you visit a website. Some cookies are essential for the website to work; others are optional and only placed with your consent.

For full details of the cookies we use, please see our Cookies Policy.

4. Who We Share Your Information With
We do not sell or rent your personal data. We may share it with:
Google Analytics: anonymised website usage data, only if you have consented to analytics cookies.
Our email platform: your name and email address if you have subscribed to our newsletter.
Our web hosting provider: your data passes through our hosting provider's servers as part of normal website operation.
Our team: contact form submissions are forwarded to the relevant Skills Enterprise staff member by email.
All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

5. Links to Other Websites
Our website may contain links to other websites, such as partner organisations, funders, or local services. Once you click a link and leave our website, we are no longer responsible for the protection of your data. We encourage you to read the privacy policy of any website you visit.

6. How We Keep Your Information Safe
We take appropriate technical and organisational measures to protect your personal data. Our website uses HTTPS encryption. Contact form submissions are transmitted securely and stored in our email system, which is password-protected and access-controlled. We review our security measures regularly.